DreamHost is an expensive provider, with hosting from $8.95 a month, and the biggest, juiciest carrot is their unprecedented 100% uptime promise. Wait, but it gets better. A DreamHost review says if your site is down for one hour, they will credit you with one day’s free hosting for each hour, or fraction of an hour, of downtime on your next invoice, starting from receipt of your ticket. They also give a long 97-day money back guarantee if you aren’t satisfied with the service, and a $97 (seems to be their favorite number) reward for introducing a friend. There are also Google AdWords credits.
So it is strange that a company prepared to offer pledges like these doesn’t even give users the option of telephone tech support – support is by email, chat and ticket only. And they don’t support Windows hosting. Perhaps this is why DreamHost don’t appear on any of those “top ten hosting providers” lists.
Perhaps competing too fiercely in the host-eat-host real world is a bit too much for this homey bunch.