LunarPages didn’t do so well with customer feedback, with LunarPages review content including comments from some pretty angry people who have used their services and been less than delighted. While users generally seem pleased with the fast reliable services and technology, the authors of the bad reviews are fairly unanimous in claiming tech support and customer support are poor, that telephones are not answered quickly, techies don’t know their stuff and servers were down for long periods.  They claim the company was reliable until just recently, when standards took a sudden downturn.  Email and dedicated and VPS phone support is 24/7/365, but telephone support is only 12 hours a day in the week, and only eight and a half hours at weekends.
With 1030 hate pages per 1,330,000 website mentions, LunarPages is obviously not pleasing everyone, though they themselves say their reliability is high, pointing out that during the 2005 Los Angeles blackout, they stayed online using the gas-fired generators they have installed for just such a city-wide emergency.